Hi999 Privacy Policy — Your Information Is Completely Safe With Us

1Introduction

Hi999 is one of Bangladesh's most trusted online gaming platforms. We believe privacy is a fundamental right for every user. This privacy policy explains how hi999 collects, uses, stores, and protects your personal information.

By registering with hi999 or using our services, you agree to this privacy policy. If you do not agree with any part of this policy, please discontinue use of our services and contact our support team.

We review this privacy policy regularly and update it as needed. For any significant changes, we will notify you via an account notification.

2What Information We Collect

Hi999 collects certain information to deliver its services and improve the user experience. We only collect what is necessary for our services. The following outlines the different types of information we collect:

Personal Identification Information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for KYC verification)
• Residential Address

Financial information:

• BKash, Nagad, or Rocket account number
• Transaction History (Deposits & Withdrawals)
• Bank account details (where applicable)

Technical Information:

• IP address and device type
• Browser information and operating system
• Login time and session duration
• Gaming Activity & Betting History
• Cookies & Local Storage Data

3How We Use Your Information

Hi999 uses collected information for specific, limited purposes only. We never use your data beyond what has been agreed. The main reasons we use your information are outlined below:

• Account management: Your information is used for registration, login, and account verification.
• Identity Verification (KYC): Your identity is verified through the KYC process to prevent fraud and meet legal compliance requirements.
• Financial transactions: Required information is used to process deposits and withdrawals.
• Customer Support: Your information is used to resolve issues and provide customer support.
• Promotions & Bonuses: Your information is used to send relevant offers and bonuses (with your consent).
• Security Monitoring: To detect unusual account activity and prevent fraud.
• Legal obligations: To meet regulatory requirements and comply with AML (Anti-Money Laundering) policies.
• Service Improvement: To analyse user experience and improve the platform.

4Data Sharing & Disclosure

Hi999 does not share your personal information with third parties, except in the following limited circumstances:

• Payment Processors: Necessary information is shared with payment partners such as bKash, Nagad, or Rocket to process deposits and withdrawals.
• Legal authorities: Information may be disclosed to the relevant authorities in cases involving court orders, government investigations, or other legal requirements.
• KYC partner: Information is securely shared with approved KYC service providers for identity verification.
• Cybersecurity: Certain information may be shared to operate fraud detection systems.

In all of the above cases, information is shared under strict contractual agreements and solely for the specified purpose. No third party may use this information for their own marketing or any other purpose.

5Cookie Policy

The hi999 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve the functionality of our services.

Types of cookies we use:

• Essential cookies: These cookies are essential for maintaining login sessions and ensuring security. Without them, the platform will not function properly.
• Functional cookies: Used to remember your preferences, language settings, and personalized experience.
• Analytics Cookies: Collects anonymized data to analyze site usage and improve services.
• Security Cookies: Used to detect fraud and keep your account secure.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some hi999 services to function incorrectly.

6Data Protection Measures

Hi999 uses the latest technology and processes to safeguard your data. Our security measures are regularly reviewed by independent third-party security experts.

• 256-bit SSL/TLS encryption is applied to all data transmissions.
• Passwords are stored using the bcrypt hashing algorithm — never in plain text.
• Two-Factor Authentication (2FA) is available.
• Servers and databases are protected by firewalls.
• Suspicious activity is automatically detected and blocked.
• Regular security audits and penetration testing are conducted.
• Staff are granted access only to the information they need to perform their role.

7Your Rights

As a hi999 user, you have the following rights over your own data. You may exercise these rights at any time, and we will respond to your request within 30 days:

• Right of access: You can find out what information hi999 holds about you and request a copy.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to object: You may object to certain types of data processing.
• Right to Withdraw Consent: You may opt out of marketing communications at any time.

To exercise these rights, please contact hi999 support. Please note that some data may not be deletable due to legal obligations.

8Data Retention Period

Hi999 retains your data only for as long as necessary. Retention periods vary depending on the type of data and applicable legal requirements:

• Account information: Retained while the account is active and for up to 5 years after closure.
• Financial transaction records: Retained for up to 7 years as required by legal obligations.
• KYC documents: Retained for up to 5 years after account closure.
• Log Files: Typically retained for up to 1 year.
• Marketing Information: Deleted upon consent withdrawal or after 2 years of inactivity.

Once the applicable retention period expires, data is securely deleted or anonymised so that your identity can no longer be identified.

9Privacy of Minors

Hi999 strictly prohibits access to its services by anyone under the age of 18. Our platform is intended for adults only, and we do not knowingly collect personal information from minors.

Age verification is carried out at the time of registration. If we determine that a user is under 18, their account will be closed immediately and any collected data will be deleted.

10Policy Changes

Hi999 may update this privacy policy from time to time. Any changes will be published on this page, and the "Last Updated" date at the top of the page will be revised accordingly.

For any significant changes, we will notify you in advance via email or account notification. Continuing to use the service after such changes are made will be considered your acceptance of the updated policy.

We recommend visiting this page periodically to stay informed about any updates or changes.

11Contact Us

If you have any questions, comments, or complaints about this privacy policy, please reach out to our dedicated support team. We are always ready to help.

To request access to, correction of, or deletion of your data, please email us at the address below and include your account ID: